Help and support
We make it easy. You make it home.
We offer an easy, hassle-free experience for searching for, touring, leasing and moving in to the home you’ll love for years to come. Our helpful resident experience specialists are with you every step of the way.
1. Tour
Easily tour as many Tricon homes as you’d like.
Self-tour any of our homes on your schedule
With just a few simple steps, you can easily self-tour most of our available rental homes at your convenience. Here’s how:
- Start from the Listing: Find the home you’re interested in.
- Click “Self-Tour”: On the home’s listing page, click the “Self-Tour” button.
- Register Online: Complete and submit the online registration.
- Verify Your Identity: To ensure a safe and secure touring experience, you’ll be prompted to pay a required $1.99 identify verification fee.
- Get Access: Once verified, you’ll receive step-by-step instructions for accessing the home.
More Options: Not quite what you’re looking for? You have access to tour any available Tricon Home for up to 60 days.
Tour Details:
- Availability: Tour on your time – 7 days a week, from 7 am to 7 pm.
- Extended Access: If you see more than one home you’d like to tour, Tour any available Tricon home for up to 60 days after registration.
Remember: After your tour, please lock the door on your way out by pressing the checkmark on the smartlock.
2. Apply
How to make your dream house your home.
Apply online
To apply, go to the home’s listing page and click on “APPLY NOW.” Review the Terms of Agreement and Qualification Criteria, then click the “START APPLICATION” button. There is a $55.00 application fee per applicant, and a $250 holding fee to “hold” the home while your application is in process. The holding fee is applied to the first month’s rent. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. Within 24 hours of submitting the application, screening documentation will need to be provided, including income verification, rental history, and two forms of government-issued identification. Tricon Residential will begin the screening process when all the supporting documents are received. If supporting documentation is not provided within 24 hours, the application will be canceled.
You’ll be notified of the outcome within 24 hours of applying and providing all necessary documentation. You can check the status of your application at any time by returning to the “Start Application” web page and clicking on “Check the status of your application.”
3. Lease / Move-in
Lease online, get your keys and move-in.
Sign Your Lease and Get Your Keys
Your lease will be emailed directly to each applicant named on the lease for signatures via DocuSign. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. If you’re unable to provide a unique email address for each applicant to send their electronic signature, please notify your Tricon Leasing Representative so other arrangements can be made. The lease needs to be signed by all parties within 48 hours, or it will expire, and the home will be placed back on the rental market.
You’ll be notified of the outcome within 24 hours of applying and providing all necessary documentation. You can check the status of your application at any time by returning to the “Start Application” web page and clicking on “Check the status of your application.”
Need to Know
Qualification Criteria
What Does It Take To Qualify?
All adults who are 18 years of age or older, need to complete an application to rent a home from Tricon Residential. In addition, all applicants need to submit to a background screening. Guarantors or co-signers are not accepted for the application and leasing process of our U.S. rental homes. Occupancy standards allow for two persons per bedroom, plus one – per household. Local occupancy laws may vary.
| Number of Bedrooms | Number of Occupants |
| One Bedroom | Three Persons |
| Two Bedrooms | Five Persons |
| Three Bedrooms | Seven Persons |
| Four Bedrooms | Nine Persons |
| Five Bedrooms | Eleven Persons |
Applicants need to meet certain qualification criteria for approval to rent. Considerations include credit history, credit status, background, rental history, and income verification.
Criminal History
If an applicant’s public record discloses a felony criminal conviction, consideration is based on the type of conviction and when it occurred. Certain felony convictions may generate an automatic rejection.
Credit and Income
From your application to rent a U.S. rental home, either an Experian or TransUnion credit report is automatically processed detailing your credit and rental history. If you have initiated a credit freeze on your account in order to keep scammers from opening new accounts in your name, it is imperative that you lift the freeze so that your credit may be reviewed. Tricon Residential uses a rental screening provider to determine eligibility based on analysis of the credit report, rental history and background check.
When qualifying to rent, credit history may carry more weight than credit score. A low credit score does not mean an automatic rejection, while lack of credit history does not necessarily disqualify you either it may result in an increased security deposit. Income to be verified needs to show the household income, including income from all applicants, and should equate to a minimum of three times the monthly rent.
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Your Tricon experience in the palm of your hand.
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